Support

Help and support is available 24/7

1. Customers will get access to full documentation
2. Whitepapers on how to run your business will be made available
3. Technical issues that are the fault of GenusSales are fully supported¹
4. Your Data is backed Up²
5. FAQs
6. Custom consulting and changes are available for a charge
7. Live phone support is avaiable³

1. Technical errors due to users computer setup or viruses on the users system will not be supported by GenusSales. Errors that are supported include database errors, scripting errors.
2. Data back up plans are once per week standard, more than once per week can be arranged at a small monthly charge.
3. Default support plan is email only. Phone support is per deium.

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